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Terms & Conditions
Refund Policy

We issue parking charge notices if a vehicle has contravened the terms and conditions of the car park we manage or have been contracted to. We are members of the BPA association, and our signage is in accordance with their recommendations.

Appeals Procedure

Should you wish to appeal, please ensure you have the following information;

  • Your PCN number/Receipt Number
  • The date of the contravention
  • Your vehicle registration number
  • Your name & full postal address including postcode
  • Your contact telephone number & email address if relevant
  • Any copies of evidence you have to support your appeal

Appeal must be made in writing to:

Capital Car Park Control Ltd, SVS House, Oliver Grove, London, SE25 6EJ

or online at

Please state your reason for appeal and any details that may be relevant. We require this information either within 28 days of the contravention date (otherwise the appeal cannot be heard) or within 14 days if you wish to pay the reduced amount in cases where an appeal has been rejected if received within this period.

Our appeals Department will respond within 14 days in writing or email to confirm receipt of the appeal. If the appeal has been received within 14 days from the date of contravention, the amount due amount will not be increased while your appeal is being considered. All appeals received within the discount payment period will still have the opportunity to pay the reduced rate.

Appeals will not be considered for the following reasons;

  • If you entered you Vehicle Registration Number incorrectly on our touch screens
  • You were only a few minutes overdue
  • You only entered the site for a few minutes
  • You didn’t know that you could Pay-by-Phone
  • You thought you were automatically exempt
  • You didn’t understand the terms and conditions

Once our appeals team receive your appeal, we will contact you within 14 days. In the event that you wish to contact us, please do so after the initial 14 days have passed.

In the event that your appeal is unsuccessful, you will be offered the opportunity to appeal to (POPLA), an independent appeals service. Further details will be forwarded to you in along with the appeal rejection letter.

We wish to inform you that in the event of any County Court action against us, we will defend ourselves vigorously and recoup all costs. Should our appeals manager agree to the appeal, refunds of any payments will be forwarded in due course. Company Registration Number: 12832321, Registered Office SVS House, Oliver Grove, London, SE25 6EJ, 0207 701 1777.

Reproducing or copying of the whole of or any part of this website in any form is expressly prohibited.


Please read these Terms and Conditions carefully. Capital Car Park Control Ltd reserves the right to amend the terms and conditions if the necessity arises. The Privacy Policy is part of the Terms and conditions of this website. The information provided on this website is for general purposes only and is not to be relied upon. You shall not use this website for any unlawful purpose including accessing any data or personal information as defined in the Data Protection Act 1998. Should Capital Car Park Control Ltd accrue any losses or costs, you agree to reimburse them.

Capital car park Control Ltd will make reasonable attempts to prohibit viruses. It is your responsibility to take any necessary precautions with regards to this.


We take care to protect the privacy of users on this website as outlined in the Data Protection Act 1998. Information supplied to us including your name, postal address, email address and telephone numbers is subject to confidentiality and shall not be divulged without your prior consent other than to credit reference agents, mail service providers BPA, POPLA, collection agents or solicitors solely for this purpose and any authorised sub-contractors if provided in relation to a Parking Charge Notice.

Once your information is received, you consent to the use of that information as outlined in this policy. Your continued use of this website shall be your acknowledgement of your agreement to the new policy. Should there be any changes to this policy it will be posted on this page so that you shall be aware of the new information.


As in accordance with the Data Protection Act 1998, all information including personal data supplied to us such as; name, postal address, email address and telephone numbers are confidential and will not be disclosed without your consent other than to the mail service providers, credit reference agents, collection agents, solicitors BPA, POPLA for this purpose. This privacy policy applies to all personal data, as outlined in the Act.

Depending on the nature of your appeal, should there be any personal data received, it will be treated as sensitive, personal information. We hold onto your records after your appeal has been considered as we require an audit trail in compliance with the regulatory and legislative requirements. Any personal data that we have about you can be accessed by contacting us in writing to Capital Car Park Control, SVS House, Oliver Grove, London SE25 6EJ. A cost may be required for this service.

As the transmission of information via the internet is not completely secure, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

By submitting your appeal, you consent to the use of that information as set out in this policy.


We wish to remind you that you are solely responsible for ensuring the confidentiality of all usernames and passwords that are assigned to you by Capital Car Park Control Ltd. You shall not misuse or share the password that is assigned to you, and you will be bound by the terms and conditions of use to view the material on the website.


You accept the following obligations to: Ensure your employees or any agents (if any) that you authorise to access the website are aware of the Terms and Conditions. You will reimburse Capital Car Park Control Ltd in respect of all losses, actions, claims, liabilities and any costs incurred by Capital Car Park Control Ltd as a result of any breach of these terms or any data submitted by you to us. There is no warranty with regards to the accuracy of this website and we take no responsibility for any error or omission relating to the material contained on the website.

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